Refund Policy

Last Updated: June 2026

Introduction/Purpose

This Refund Policy outlines the terms and conditions under which Clockticking (hereinafter referred to as "we," "us," or "our") will process refund requests for services provided through our website, clockticking.info. This policy is designed to ensure transparency and fairness while providing maximum legal protection for our business operations.

Scope and Applicability

This policy applies to all users of clockticking.info who purchase our Software as a Service (SaaS) offerings. By using our services, you agree to the terms outlined in this Refund Policy. If you do not agree with any part of this policy, you must not use our services.

Definitions

  • "User": Any individual or entity that accesses or uses the services provided by clockticking.info.
  • "Services": The SaaS products and services offered by Clockticking through clockticking.info.
  • "Refund Request": A formal request submitted by a User seeking a refund for services purchased.

Main Policy Content

1. Refund Eligibility

Refunds may be issued under the following circumstances:

  • If the User cancels their subscription within the first 30 days of the initial purchase.
  • If the User experiences a service outage that exceeds 48 hours and is not resolved within a reasonable timeframe.
  • If the User can demonstrate that the services provided were not as described or were defective.

2. Refund Process

To initiate a refund request, Users must:

  1. Contact our customer support team at [email protected] within the eligibility period.
  2. Provide a detailed explanation of the reason for the refund request.
  3. Include any relevant documentation or evidence supporting the request.

Refund requests will be reviewed within 10 business days of receipt. We reserve the right to deny any refund request that does not meet the eligibility criteria outlined above.

3. Refund Method

Approved refunds will be processed using the original payment method used for the purchase. Users should allow up to 14 business days for the refund to appear in their account, depending on the financial institution.

User Rights and Obligations

Users have the right to:

  • Request a refund in accordance with the terms of this policy.
  • Receive clear communication regarding the status of their refund request.

Users are obligated to:

  • Provide accurate and complete information when submitting a refund request.
  • Adhere to the timelines specified in this policy for refund requests.

Limitations and Disclaimers

Except as expressly provided in this Refund Policy, Clockticking disclaims all warranties, express or implied, including but not limited to any implied warranties of merchantability or fitness for a particular purpose. In no event shall Clockticking be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to any refund request or the processing thereof.

Data Protection/Security

We are committed to protecting the privacy and security of our Users' information. Any personal data collected during the refund process will be handled in accordance with our Privacy Policy, which can be found on our website.

Changes to Policy

Clockticking reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting the revised policy on clockticking.info. Users are encouraged to review this policy periodically to stay informed of any updates.

Contact Information

If you have any questions or concerns regarding this Refund Policy, please contact us at:

  • Phone: +12149183518
  • Email: [email protected]
  • Address: Empire State Building, 350 5th Ave, Floor 12, Office 34, New York, NY 10118, United States

Governing Law and Jurisdiction

This Refund Policy shall be governed by and construed in accordance with the laws of the State of [Insert State], without regard to its conflict of law principles. Any disputes arising under or in connection with this policy shall be resolved exclusively in the state or federal courts located in [Insert County/City], [Insert State].